Question 1

Will their memorial remain a lasting home?

Accepted Answer

Memorial packages are a one-time purchase for a permanent tribute. Optional Circle subscriptions are separate from the memorial page itself.

Question 2

Who can see our photographs and memories?

Accepted Answer

Your intake details and uploaded photographs are saved privately. Sharing a finished memorial should always be your choice; contact details are not part of a public tribute.

Question 3

When will our portrait arrive?

Accepted Answer

Your custom 4K portrait and literary obituary are crafted within 24 to 48 hours and sent for your personal review before your memorial goes live.

Question 4

How long does a remembrance video take?

Accepted Answer

Your 2–3 minute cinematic remembrance video is composed within 48 to 72 hours. For The Sovereign Heirloom, your engraved solid brass QR plaque is dispatched via tracked delivery within 5 to 7 working days across the UK and US.

Question 5

How do veterinary partner codes work?

Accepted Answer

Enter your veterinary practice or crematorium's activation code when creating your memorial. Our concierge verifies your code to link complimentary veterinary co-branding, priority review, and any applicable partner package privileges to your tribute.

Question 6

What if we are not satisfied, or need a refund?

Accepted Answer

Every portrait, obituary, and film includes unlimited gentle revisions until it feels unmistakably like them, backed by our 30-day 100% satisfaction refund guarantee.

Before you begin.

Begin their tribute at your own pace.