Your memories deserve care.

Who is responsible for your information

Evermore Paws is responsible for the personal information used to provide this service. Contact our privacy team at concierge@evermorepaws.com for questions or a rights request. This policy applies to families and professional partners in the United Kingdom and United States.

Information we collect and why

We collect the name and email you provide, pet details, dates, memories, photographs, selected services, partner codes and enquiry messages. Paid orders include purchase records, payment references and, when a plaque is ordered, shipping details. Partner applications include practice and professional contact details. We use these to respond, prepare your memorial, deliver keepsakes, manage your account and administer verified referral discounts and credits.

Under UK GDPR, preparing and delivering purchases relies on performance of a contract or steps you request before purchase. Legal obligations apply to necessary accounting records. Our legitimate interests include service security, preventing fraud and answering enquiries; you can object where this basis applies. Optional public sharing, use of supplied voice recordings for voice cloning and promotional communications require separate permission; a purchase is not consent to publish your contact details.

Private by default · Protected with care

Your intake photographs and stories are transferred over TLS/HTTPS and saved in private cloud storage protected by strict owner-scoped access controls and time-limited signed links. Only authorised concierge staff and fulfilment partners involved in crafting your portrait, obituary, video, or engraved plaque may access your materials to complete your commission. Customer orders and finished files require signed-in, owner-scoped access. Contact details are not part of a public tribute. These protections do not mean end-to-end encryption.

Sharing a finished memorial must be your choice. Only submit photographs, recordings and other people’s personal information where you have the necessary permission. AI-created remembrance is an interpretation of the material you provide, not your pet returned to life.

Service providers and international processing

Lovable Cloud hosts application data and files. Stripe handles payment details; our application stores payment references, not full card numbers. Email, authorised AI processing and delivery providers receive only information needed for their role. Processing may take place in the UK, US or other countries. Where UK data-transfer safeguards are required, applicable contractual or approved transfer mechanisms must be used. We do not sell personal information or use memorial content for cross-context behavioural advertising.

Browser storage and demonstrations

Your browser stores a private capability token for returning to an intake for up to seven days, an account session, a currency-display preference and a referral code when you arrive through a referral link. A capability token expires after seven days; expiry of access is not a promise that every stored record is automatically deleted. Biscuit’s chat, candle and guestbook interactions are local examples, not persisted public tributes or a live AI service.

Retention and your choices

We retain paid memorial information while providing your requested lasting tribute, unless you ask us to delete it. Enquiries and unfinished intakes are retained only as needed to respond, support the request, prevent misuse or meet legal obligations; you can request deletion. Transaction records may need to be retained for legal accounting or dispute purposes. Restricted backups can retain removed data until their ordinary expiry and are not used to restore a deleted public tribute.

You can request a copy, correction, export or permanent deletion of your memorial data at any time by emailing our privacy team. Download available finished files from your dashboard before deletion. We may verify identity before releasing or deleting data. We will normally respond to UK rights requests within one month; any lawful extension or exception will be explained. Where applicable, you can also restrict processing, object or withdraw consent without affecting earlier lawful processing.

UK and US privacy rights

UK residents may complain to the Information Commissioner’s Office at ico.org.uk. US residents may have additional rights under their state’s laws, including access, correction, deletion, portability and appeal of a denied request. Contact us to exercise or appeal a right; we will explain applicable verification, time limits and any lawful exceptions. We do not discriminate against people for exercising privacy rights.

Children and updates

Purchases and accounts are intended for adults. A parent or guardian should manage any child’s contributions and permission. Do not include sensitive personal information that is unnecessary for a memorial. Material changes to this policy will be published here with an updated date.