Clear expectations, with care.

Your purchase

Evermore Paws provides personalised pet memorials and keepsakes for families in the UK and US. Contact concierge@evermorepaws.com about orders, delivery, revisions, refunds or cancellations. Purchasers must be adults and have permission to use submitted photographs, recordings and memories.

The Gentle Start costs £129, The Tribute £279 and The Sovereign Heirloom £499, each a one-time purchase. Optional keepsakes cost an additional £79 for a symbolic star dedication, £39 for a custom soundscape and £19 for an AR companion filter. A Sovereign human celebrant ceremony is optional at £250. The final checkout shows selected items, any verified discount and applicable tax before payment. All payments are in GBP; USD figures are approximate only.

Saving details or returning from checkout is not proof of payment. An order is created after payment verification. Test-mode purchases are clearly identified and are not real paid commissions. Live payment availability depends on completed payment onboarding.

Preparation, review and dispatch

After verified payment and receipt of complete usable materials, your custom 4K portrait and literary obituary are crafted within 24–48 hours and sent for personal review before the finished memorial goes live. Your 2–3 minute cinematic remembrance video is composed within 48–72 hours where included. Submitted memories can be viewed privately while finished assets are prepared.

Sovereign engraved solid brass QR plaques are dispatched by tracked delivery within 5–7 working days across the UK and US, with complimentary tracked shipping. Dispatch is not an arrival guarantee: carrier, customs or address issues can affect arrival. We will tell you about a material delay and help resolve delivery problems. Revisions may extend completion time. Separate bespoke services and add-ons have their delivery details confirmed by the concierge.

Finished digital files are available through secure dashboard downloads. Videos are viewed through the memorial rather than sent as email attachments. Please retain your own copies of original photographs and finished files.

Unlimited gentle revisions and refunds

Every portrait, obituary and film includes unlimited gentle revisions until it feels unmistakably like them, backed by our 30-day 100% satisfaction refund guarantee. Contact the concierge within 30 days of receiving the finished work to request revisions or a refund; you do not have to accept revisions instead of asking for a refund. Tell us the order reference and what needs attention. We will acknowledge the request and explain the next step without asking you to retell your loss unnecessarily.

Approved refunds are returned to the original payment method; bank processing time may vary. Contact us promptly about damaged or incorrect physical items so we can arrange an appropriate repair, replacement or refund. Nothing in this guarantee removes your statutory rights for faulty goods, unsatisfactory services or non-conforming digital content.

Cancellation and consumer rights

You may ask to cancel an uncompleted commission. Applicable UK distance-contract rights include a 14-day cancellation period where the law provides it. Exceptions can apply to made-to-order personalised goods and to digital content begun with your express consent and acknowledgement of the effect on withdrawal rights. We do not assume that consent simply because you saved an intake. Any charge for services begun during a cancellation period must be lawful and reflect the applicable request and consent. US consumer rights depend on applicable federal and state law. Our satisfaction guarantee remains additional to those rights.

Forever and Legacy Circle subscriptions

Forever Circle is £9/month or £86/year; Legacy Circle is £19/month or £182/year. Paid plans renew at the selected interval unless cancelled. Cancel renewal at any time from ‘Your Circle’ in your dashboard; a confirmation protects against accidental cancellation. Access continues until the paid period ends. If the dashboard is unavailable, email the concierge for help. Cancellation stops future renewal rather than automatically refunding used subscription time; statutory and applicable guarantee rights remain unaffected.

The Tribute includes three free months of Forever Circle with no automatic billing. The Sovereign Heirloom includes lifetime Legacy Circle, not a billed subscription. Upgrades from Forever to Legacy take effect immediately with prorated pricing; downgrades take effect at the next renewal. Lifetime and permanent describe the intended duration of the purchased service, not a promise of immunity to service closure or events outside reasonable control.

Remembrance, sharing and referrals

AI-created remembrances are imagined interpretations, not your pet returned to life or a substitute for bereavement care. Biscuit’s conversations, guestbook and candles are local examples. A commercial star dedication is symbolic and does not grant ownership or an official astronomical name. Public sharing requires your choice and permission for other people’s contributions; private contact details are not included.

Valid customer referral links give a new referred customer 15% off the memorial package, excluding add-ons and the celebrant option. Self-referrals are excluded. After a verified referred purchase, the referrer receives £20 credit for paid Forever Circle only, not cash or Legacy Circle. Partner codes are saved for concierge verification; entering a code does not itself redeem a discount or confirm practice benefits.

Responsibility and resolving concerns

We will provide services with reasonable care and skill. We are responsible for losses caused by our breach where required by law; we do not exclude liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. Contact us first so we can put problems right. These terms are governed by the laws of England and Wales, without removing mandatory consumer protections or court rights that apply where you live.